Cancellation policy

Last updated: September 25, 2026

This policy applies to NOMO subscriptions ("Subscribe & save").

How your subscription works

When you subscribe, you choose your coffee, grind and delivery frequency (every 2, 4 or 8 weeks).
Your subscription renews automatically. You'll be charged the subscription price shown at checkout (currently 15% off the regular price), plus any applicable shipping and taxes, on each billing date until you cancel.
Your first order is charged and ships at checkout. Each following order is charged on its billing date and ships within 3–4 business days.

How to change, skip or cancel

You can manage your subscription at any time, with no cancellation fees and no minimum commitment:

Online: log in to your account, open Subscriptions, and change, skip, pause or cancel.
Or contact us through our contact page and we'll do it for you.

To avoid being charged for the next order, cancel or skip before your next billing date. Cancellations take effect immediately for all future orders. Orders that have already been charged and shipped aren't affected by cancellation — see our Refund policy.

Price changes

If the price of your subscription changes, we'll notify you by email before the change takes effect, so you can cancel if you prefer.

Failed payments

If a payment fails, we'll try again and email you so you can update your payment method. If payment can't be completed after several attempts, your subscription may be cancelled.