Refund policy

Last updated: September 25, 2026

Every NOMO box is roasted to order, so we want you to love every cup. Here's how refunds and replacements work.

Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong coffee or grind, contact us within 14 days of delivery through our contact page. Include your order number and a photo of the item and the packaging. We'll send a replacement or issue a full refund to your original payment method — your choice.

Lost or delayed packages

If your tracking shows no movement for 10 business days, or your package is marked as delivered but you can't find it, contact us and we'll work with the carrier to resolve it. If the package can't be found, we'll send a replacement or refund your order.

Returns

Because coffee is a food product that is roasted to order, we can't accept returns of opened or used coffee. If something isn't right with your coffee, please contact us — we'll do our best to make it right.

Order changes and cancellations

Need to change or cancel an order? Contact us as soon as possible. If your order hasn't been roasted or shipped yet, we'll update or cancel it and issue a full refund. Once an order has shipped, it can't be cancelled.

Subscriptions

You can change, skip or cancel a subscription at any time from your account before your next billing date. Charges already processed for orders that have shipped are covered by the policy above. See our Subscription policy for details.

Refund timing

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear.